VEO SCOOTERS RULES & REGULATIONS REMINDERS PRESS RELEASE
Date/Time
Date(s) - 07/30/2024 - 11/29/2024
12:00 am
Categories
CARBONDALE –
The City of Carbondale is pleased to host VEO scooters as a means of alternative transportation within our
city. We are approaching the 2 year anniversary of having VEO scooters and e-bikes in Carbondale. This
service is a huge resource in accessible transportation for residents who may not have other vehicular modes
of transportation or who want an eco-friendly alternative to be mobile through Carbondale.
We also recognize that when these scooters are not used/parked properly this can cause issues for
pedestrians, especially individuals who use mobility aids. We want to see these scooters used to their highest
potential to provide ease and quality of life for individuals without impeding on the ease, comfort, and at times
safety of others.
So as we come upon this two year mark of VEO Scooters being available in our city, we wanted to remind our
community of rules and regulations and things to keep in mind so we can all benefit the most from this offering.
Basic Rules & Regulations of VEO Scooters:
-Ride in the same direction as traffic and obey all lights, signs and signals
-Riding on sidewalks is permitted when deemed to be the safest option, but ride slowly and exercise extreme
caution in pedestrian areas
-Must be 18 years or older to ride
-Only one person on an e-scooter at a time
-E-scooters should be parked in the following locations:
-in designated parking hubs
-in public right-of-way areas – for example, the grassy space between the curb and sidewalk
-on the edge of a sidewalk leaving at least 3 feet unobstructed (some sidewalks may be too narrow for
e-scooter parking)
-E-scooters may NOT be parked in the following locations:
-on private property
-in a way that blocks pedestrian, wheelchair, or vehicle access
-E-scooters should be parked up-right, using the kickstand
In coordination with City staff, VEO has taken the approach to financially incentivize the service to encourage
safe riding and parking. At any given time, various parking hubs are designated as “lucky zones”, labelled on
the app’s map with a $ symbol. Riders that park in a lucky zone will receive a discount on their ride!
Alternatively, riders not parking correctly may notice a difference in violations. Riders who improperly park an
e-scooter now receive only one warning, as opposed to two as was the case previously. Fines have increased
from $5 for the first violation and $10 for the second, to $10 for the first and $15 for the second violation.
Improper parking is detected by VEO with the assistance of the photo required to be taken by the rider in order
to end their ride.
VEO and the City encourage community members to report improperly parked e-scooters when possible!
There are several ways to report:
-Use the City’s SeeClickFix app
-Use the Help Center in VEO’s app
-Call 1-855-VEO-2256
-Veo’s social media: @VeoMobility
For more information contact Public Relations Officer via call or text at 618-713-0711.
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It’s a cultural town, yet free of pretense, embracing the great outdoors as readily as urban sophistication. Here, we are
open to new ideas, experiences and cultures, so you are encouraged to both express yourself and be yourself, in all ways.
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